Public Program Dates

Disneyland® Resort

Disney’s Approach to Leadership Excellence:
August 18, 2009
Disney’s Approach to Quality Service:
August 19, 2009
Disney’s Approach to Leadership Excellence:
September 15, 2009
Disney’s Approach to Quality Service:
September 16, 2009
Disney’s Approach to Quality Service:
September 20–23, 2009

Walt Disney World® Resort

Disney’s Approach to Leadership Excellence:
August 26–29, 2009
Disney’s Approach to Brand Loyalty:
August 30–September 2, 2009
Disney’s Approach to People Management:
September 13–16, 2009
Disney’s Approach to Leadership Excellence:
September 23–26, 2009
Disney’s Approach to Quality Service:
September 23–26, 2009

Special Offers

Purchase 5 Open Enrollment registrations for the price of 4 ($3,795 savings) Learn More...
Purchase any Full–Day Program for the Half–Day Price Learn More...

DO YOU KNOW...?

Walt Disney created the logo for Toys for Tots, which is still used today.
Approximately 600 Hidden Mickeys, a subtle formation of three circles that may be perceived as the silhouette of the head and ears of Mickey Mouse, have been placed and documented throughout Disney properties. Entire fan-based web sites, and several books have been written about the hunt for Hidden Mickeys.

CONTACT US

Disney Institute logo

P.O Box 10,000
Lake Buena Vista, 32830
321–939–4600
contactus@disneyinstitute.com

www.disneyinstitute.com

If you would like to request information about any of our programs, click here.

Front and Center: Creating Customers For Life

Businesses can spend untold sums of money courting new business, or they can build on their existing customer base for a fraction of the cost. One of the cornerstones of the long–term success of the Disney organization is built on retaining loyal customers and employees. Jim Lewis, President of Disney Vacation Club, the Disney vacation ownership program with over 350,000 dedicated Members, gives some insights into how to drive maximum loyalty and retain customers for life. Read More...

A Word From Our Clients...

Volvo
Volvo has been, for over eighty years, producing automobiles with a strong character and an unwavering commitment to quality and safety. But the same consistency wasn’t always apparent in Volvo’s training of its employees in the United Kingdom. Although skilled at selling and servicing their product, U.K. employees had been given little training in the history and character of the company, hindering them from having a deeper sense of pride and commitment to customer service. The good news for Volvo: Change was on the way, sparked by an initial encounter with Disney Institute. Read More...

Meet a Facilitator: Nicole Lauria

Nicole Lauria is a 10–year Walt Disney World Resort Cast Member who served as a senior sales manager for Resort Sales, Parks and Services, where she was instrumental in growing the national diversity and Washington, D.C. association marketing for the Walt Disney World Resort. Prior to joining Disney, she has also held key positions at several retail companies and luxury hotels and resorts. Nicole has worked as a member of the Disney Institute facilitation team for five years, delivering programs to businesses around the globe in more than 40 industries. Read More...

In the News

Introducing Innovative Brand Loyalty Program: Disney Institute has just introduced new program content that takes participants inside one of the world’s most powerful and admired brands. The new curriculum is an immersive study of the Disney approach to brand loyalty and offers time–tested best practices for business professionals looking to create a service culture that drives repeat business and long–term success. Learn More...

One and Two Day Open Enrollment Programs Now Available at Disneyland® Resort: In view of the volatility of the current business environment and based on feedback received from West coast clients, Disney Institute has created a series of shorter, more intensive and interactive programs at the Disneyland® Resort. For the first time, one and two day public open enrollment programs are being offered this August and September. Learn More...
Disney Institute Programs Now Available at Learning Tree: Disney Institute professional development programs are now being offered for the first time at Learning Tree Education Centers in select cities throughout the U.S. The programs are part of a new relationship between Disney Institute and Learning Tree, the world's leading vendor–independent management, business skills and IT training company. Learn More...
Harvard, Disney Institute Collaborate to Offer New Program: For the first time, two world–renowned learning organizations are bringing their history and experience together in a joint professional development program. Transforming Intangible Assets Into Enduring Tangible Outcomes; Four Key Strategies for a Sustainable Competitive Advantage, will be presented by Harvard University, School of Public Health and Disney Institute in various cities during September, October and November, 2009. Learn More...
New Web Site: Be sure to visit the new Disney Institute Web site and register to have full access to case studies, the updated needs assessment tool, and more. The dynamic site features an expanded list topics, formats and locations – all ways that you can benefit from Disney Institute, which is now a global content provider: www.disneyinstitute.com.
Expanded Library of Online Programs: Disney Institute now offers a full range of 90–minute WebCasts, based on proven Disney business practices. Prices start at $99 for individuals and $4,900 for groups, making it an affordable and fast way to learn insights from the five core topics – Leadership Excellence, People Management, Quality Service, Brand Loyalty and Inspiring Creativity – and capture a few innovative ideas that can be adapted to any organization and industry. Learn More...