Erin Wallace: Why employees are your most important asset
Erin Wallace, a 24–year veteran with The Walt Disney Company, serves as Senior Vice President of Operations Integration Line of Business for Walt Disney Parks & Resorts. Erin’s domestic responsibilities for both the Walt Disney World Resort and Disneyland Resort include attractions, lodging, entertainment/imaging, merchandise development, food & beverage and merchandise, animal programs and environmental initiatives, operating labor, industrial engineering, operations learning and development, and business optimization. Read More...
Case study
Miami International Airport
Studies showed that Miami International Airport’s customer service standings needed improvement. They understood the difficulty of getting 35,000 employees – comprised of a diverse mix of airline personnel, vendors, county employees, and federal employees – on the same page. After some discussions, it was agreed that they would seek out the expertise of a company they knew had a proven reputation for exceptional customer service: Disney Institute. Read more
Meet a Facilitator: Jeff Soluri
 Jeff Soluri is a 30–year Walt Disney World Resort Cast Member who has worked in a variety of leadership assignments, including roles in Attraction Operations, Food & Beverage, Transportation, Training, and Human Resources and has held key positions during special events ranging from theme park openings to company–wide technology rollouts. Jeff has worked as a member of the Disney Institute facilitation team for six years, delivering programs to businesses in more than 40 industries. Read more
In the news
- Two Refreshed Core Programs: Disney’s Approach to Brand Loyalty and Disney’s Approach to Inspiring Creativity will be debuting all–new content this spring for individual enrollment and group programs. Learn more
- New “Leading Through Turbulent Times” Program: Disney Institute understands the challenge of achieving your business goals during these tough times and now has a WebCast and live program ready to help you face that challenge. Now, more than ever, it’s important to continue investing in your employees and your business. Learn more
- Lessons for Healthcare from Disney Institute: The success of the healthcare industry is more than just physical wellness; it is also a balance of quality, leadership, management, loyalty and innovation, which why Disney Institute has a new WebCast, “Achieving Sustained Success,” available for individuals and groups. Learn more
- Disneyland Resort offerings: Individual enrollment programs being held at Disneyland® Resort are now being offered without room nights and/or Theme Park tickets for local residents. Learn more
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