Public Program Dates

Disneyland® Resort

• Disney’s Approach to People Management:
  July 21, 2010

• Disney's Approach to Quality Service:
  July 23, 2010

Walt Disney World® Resort

• Disney's Approach to Leadership Excellence:
  July 26, 2010

• Disney's Approach to Business Excellence:
  August 2–6, 2010

More Locations

Chicago (Schaumburg)

• Disney's Approach to Brand Loyalty:
  August 2–3, 2010

Alexandria, VA

• Disney's Approach to Leadership Excellence:
  August 11–13, 2010

More dates and topics

DO YOU KNOW...?

• More than 75 million Cokes are consumed each year at Walt Disney World® Resort along with 13 million bottles of water. Guests also gobble 10 million hamburgers, 6 million hot dogs, 9 million pounds of French fries and more than 300,000 pounds of popcorn.
• According to long-time Lost and Found staffers, the most unusual items turned in have been a glass eye, a prosthetic leg and a potty trainer. Each, incidentally, was claimed (but not by the same person).

CONTACT US

321–939–4600
contactus@disneyinstitute.com

www.disneyinstitute.com

Follow us on twitter: @disneyinstitute

Front and Center:
Building a Chain of Excellence

Widely used in the armed forces – and widely adopted by many organizations – is the term 'chain of command'. But in the private sector, does this phrase fit? Or does it imply a rigid top-down power structure?

Instead, the focus at Disney is on a circular, all-encompassing 'Chain of Excellence'. George Kalogridis, president of the Disneyland® Resort, describes how five core business principles create a strong and mutually beneficial bond between inspired leaders, motivated employees, and satisfied customers.
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A Word From Our Clients...

MacDill Airforce Base 6th Medical Group – With customer satisfaction levels in the 90th percentile most companies would feel comfortable – not the MacDill Airforce Base 6th Medical Group. With relocation in their future and a desire to continue to provide excellent service, leaders called on Disney Institute to re-energize and inspire their team.
View full Case Study

Meet a Facilitator:
Lisa Spahn

Since 'landing' her first role as a Disney Cast Member at the Epcot® Living with the Land attraction in 1988, Lisa Spahn has ventured out from Walt Disney World® Resort to traveling around the world; circling the globe to recruit Cast Members for Disney's Animal Kingdom® Theme Park.
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In the News

• Disney's Approach to Business Excellence Program Update
  In the perfect marriage of 'new and improved' and 'tried and true', the Disney Institute program, Disney's Approach to Business Excellence, has been tweaked and updated with a nod to today's business environments. At heart, however, it remains rooted in the traditions of The Walt Disney Company.
  Read More...


• New On Demand WebCasts Coming Soon!
  Launching this summer are two new On Demand WebCasts: Change Leadership and Disney Service Guidelines. Online, anytime, these Disney Institute innovative and engaging 60-minute sessions are content-rich and perfectly paced to introduce your team to core Disney business competencies. Hosted by a program moderator and supported by a subject matter expert, broadcast quality Disney Institute On Demand WebCasts can be attended individually or scheduled as part of a motivating team event. Continue to check our website for updated information including availability of these WebCasts.
  


• On-Line Assessment Tool
  Whether searching for self–improvement through professional development or exploring training needs for your team members, knowing where you're headed is what's needed to put you on the right path. And it's why Disney Institute offers an easy, innovative, and instant assessment tool to help you understand where you are – and discover where you'd like to be.
  Read More...