Interview with Rilous Carter, Vice President
Disney’s Hollywood Studios™
Front and Center:
The Quality Service Difference
The inventory could be identical, the displays and designs the same… but when two companies compete, one factor will determine which will earn a customer’s business. History has shown it’s usually the organization that understands how the art of service can lead to customer loyalty. Read More...
A Word From Our Clients...
Arkansas Children's Hospital – Having grown from a small pediatric hospital to a comprehensive medical center with 2,600 employees, Arkansas Children’s Hospital had an enviable history. But a few years ago, its pride and processes were becoming history, too.
While recurring recruitment problems and high turnover rates left many staff members with a case of low morale, Disney Institute’s Excellence in Healthcare Leadership was the cure. Here, ACH leaders learned how to introduce cultural changes inspired by Disney. The result? Turnover rates fell and patient satisfaction scores increased. Read More...
Meet a Facilitator: Tom Thomson
Tom Thomson earned his place on the Disney Institute team by serving Guests and Cast Members in a variety of leadership roles, including a distinguished career in merchandise. In 1999, he was selected to represent the Walt Disney World® Resort as one of three official Ambassadors. In this role, Tom traveled the globe as a media spokesperson and goodwill emissary. Read More...
In the News
- Introducing: Are you Ready to D'Think?
This spring, you’ll see a new Disney Institute brand campaign and logo appear in business publications like Fortune and Inc. magazines, as well as BusinessWeek and Wall Street Journal online. “D’Think” focuses on how Disney Institute programs help clients see their organizations in a different light and bring about much-needed change.
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- New Business Tour at the Walt Disney World® Resort: In addition to creating a magical environment for Guests, Walt and Roy Disney mastered the art of business. In the end, they determined that leadership excellence, people management, quality service, brand loyalty and inspiring creativity were the five key principles that would forge an invaluable formula for success. Now, your group can experience The Business Behind the Magic on a new three-hour tour. Read More...
- Introducing a Personalized Guide for Your Organization
Disney Institute has recently introduced a customized guide for those who are looking for a comprehensive overview of its topics and formats and how Disney Institute can help their organization's professional develoopment needs. When guests and clients request information on the Web site or via phone, they can choose to receive a 24-page printed brochure which features the topics and format they have identified. The guide is also available electronically upon request. To request a guide on-line, click here, or call 321-939-4600.
- Special Offer on Voucher Packs: Voucher packs are now available for the public open enrollment programs at the Walt Disney World® and Disneyland® Resorts. The vouchers enable five or more individuals from the same organization to attend Disney Institute programs at a significant savings – as much as 50% off! For more details, click here. In the comments section of the form, type "Voucher Pack."
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